If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent. NOTE: The communication port is no longer configurable within the Agent in v9.5 and above. Make sure that PowerChute Business Edition is configured to use the correct communication port. To stop and restart the service open a command prompt as an administrator and enter the command sc stop apcpbeagent Once stopped enter sc start apcpbeagentĥ. With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, 'APC PBE Agent'. UPS Typeĩ40-0273 (USB) Standard USB cable must be USB-IF certifiedĤ. For USB communications, the cable must be USB-IF certified. Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer. If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.ģ. To verify the service is running open a command prompt as an administrator and enter the command sc query apcpbeagentĢ.

Check that the PowerChute Business Edition Agent service is running, named 'APC PBE Agent'. Troubleshooting Communications on Windows:

See resolution / troubleshooting for list Additional Management Cards and Options.NetShelter Wall (Mounted) Transfer SwitchesĮcoStruxure Service Plan for Three-Phase UPSĮxtended Warranties - Critical Power & Cooling

NetShelter Shelving & Mounting Accessories Sensors / Cameras / Licenses / Accessories Uniflair Ceiling Mounted Split Room Cooling

Powerpanel business edition manual